Our terms and conditions

Confidentiality and privacy policy

In accordance with Bill 25, An Act to modernize legislative provisions as regards the protection of personal information, Le Monastère des Augustines has implemented policies and practices that govern the use of personal information. Le Monastère has, among others, a policy that describes how it handles your personal information, including the purposes for which it collects your personal information. This policy also contains important information about your rights with respect to your personal information and how you can exercise them.

If you have any questions, comments or concerns about how we handle your personal information, we invite you to contact us.

By e-mail: prp@monastere.ca

By phone 418 694-1639 poste 3323

By mail : 

Le Monastère des Augustines
Attention: Privacy Officer
77 rue des Remparts
Québec, QC G1R 0C3


All transactions through http://www.monastere.ca Website are processed via a secure server to prevent unauthorized access to data during the transfer process between your computer and the server. The presence of a “green lock” icon in the status bar at the bottom of your browser (on transaction pages) ensures and confirms the security of the page as well as the data transfer process.

In compliance with Bill 25, Le Monastère des Augustines keeps a register of confidentiality incidents.

Accuracy of information

Le Monastère des Augustines takes all necessary measures to ensure that the information on its Website is accurate. However, it is possible that certain mistakes, display errors, inaccuracies, omissions and other types of errors may appear on occasion.

Product photos appearing on the site may differ slightly from actual products due to differences in colour representations generated by computer monitors. Some product and service photos are provided as indications only.

Le Monastère des Augustines may not be held responsible for inaccurate or incomplete information found on the site.

Le Monastère des Augustines does not guarantee the availability of products and/or services presented on the Website, whether upon order or after an order has been placed. Le Monastère des Augustines may cancel an order at any time or limit the availability of products and services purchased and/or for sale at its own discretion.

Le Monastère des Augustines cannot guarantee that the products and services listed on the Website will be available upon or after ordering.

Pricing listed on the site

Prices listed on the Website are in Canadian currency; you will therefore be billed in Canadian dollars. If you reside outside Canada, a conversion from your local currency will automatically be carried out by your credit card issuing company.

If applicable, and unless otherwise stated on the Website, please note that transportation and delivery charges, along with sales taxes, will be added to your bill.

Prices on the Website are subject to change without notice.


When placing an order, you agree to pay the total amount of your order (price of products, shipping costs and applicable taxes) as indicated on the site at the time of the order. You also agree to honour your contract with your financial institution (credit card issuer).

Cancellation policy for accommodation reservations

It is possible to cancel free of charge up to 4 p.m. (local time) two days before the scheduled arrival of your stay. For late cancellations or date changes made less than 48 hours before scheduled arrival, you will be charged the amount of one night’s stay plus taxes. In the case of a change of date, the amount deducted may be used as a credit for the stay on the new dates. Please refer to the cancellation policy on your accommodation confirmation for group stays.

Gift certificates and gift cards

Gift certificates and gift cards are non-refundable and cannot be used to purchase another gift certificate or gift card. Gift certificates or gift cards with a cash value do not have an expiration date.

Gift certificates and gift cards for treatments or packages may require supplemental fees if the prices exceed the value when making the reservation.

Limited liability

In any case where Le Monastère des Augustines is held and proven liable, the sum of money refunded will be equal to the price paid for the services or products that were returned.

Intellectual property and authorised use of the website

The http://www.monastere.ca website is intended available for personal use and lawful purposes only.

All content of the http://www.monastere.ca site (text, logos, buttons, images, photos, icons, videos, audio tapes, software, applications) is the exclusive property of Le Monastère des Augustines, its suppliers and other entities that have granted a right to use to Le Monastère des Augustines. All content is protected by Canadian and international copyright laws and intellectual property. Any reproduction, in whole or in part, is strictly prohibited without the written consent of Le Monastère des Augustines.

External websites

As a complement to the information included on its site, Le Monastère des Augustines may provide links to other Websites. These sites are completely independent and are not associated with Le Monastère des Augustines in any way. As such, Le Monastère des Augustines may not be held responsible for other sites, their activities or their policies. If you choose to visit these sites and/or conduct business with the owners of said sites, you do so at your own risk. Le Monastère des Augustines may not be held liable for any disputes resulting from the use of external sites.

Changes to existing policies

Le Monastère des Augustines may, at any time and at its own discretion, make changes to these policies without notice. These policies may not be modified by anyone other than Le Monastère des Augustines.

Applicable laws and dispute resolution

These policies are governed by the laws in the Province of Québec, Canada, and by the applicable federal laws in Canada. Any disputes between the user and Le Monastère des Augustines will be submitted before competent Québec jurisdiction in the district of Québec, Quebec, Canada. All competencies provided and decisions rendered by the courts in matters relating to dispute resolution are exclusive and final.

Rules of conduct and politeness on social media networks

Le Monastère is exempt from all responsibility for the content and opinions expressed by Internet users on its social media networks. All comments are the sole responsibility of their authors. In this respect, Le Monastère has a netiquette policy that defines the rules of conduct and politeness that must be respected by our subscribers and all other users who interact on our social media networks. It also defines moderation rules for comments that are received.