{"id":4564,"date":"2023-07-12T12:33:48","date_gmt":"2023-07-12T16:33:48","guid":{"rendered":"https:\/\/monastere.ca\/?page_id=4564"},"modified":"2025-03-13T14:48:03","modified_gmt":"2025-03-13T18:48:03","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/monastere.ca\/en\/terms-and-conditions\/","title":{"rendered":"Our terms and conditions"},"content":{"rendered":"
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Confidentiality and privacy policy<\/h2>\n<\/div><\/div>\n\n
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In accordance with Bill 25, An Act to modernize legislative provisions as regards the protection of personal information, Le Monast\u00e8re des Augustines has implemented policies and practices that govern the use of personal information. Le Monast\u00e8re has, among others, a policy<\/a> that describes how it handles your personal information, including the purposes for which it collects your personal information. This policy also contains important information about your rights with respect to your personal information and how you can exercise them.<\/p>\n<\/div><\/div>\n\n

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If you have any questions, comments or concerns about how we handle your personal information, we invite you to contact us.<\/p>\n<\/div><\/div>\n\n

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By e-mail: prp@monastere.ca<\/a>

By phone 418 694-1639 poste 3323

By mail : <\/p>\n<\/div><\/div>\n\n

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Le Monast\u00e8re des Augustines
Attention: Privacy Officer
77 rue des Remparts
Qu\u00e9bec, QC G1R 0C3<\/p>\n<\/div><\/div>\n\n

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Security<\/h2>\n<\/div><\/div>\n\n
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All transactions through http:\/\/www.monastere.ca Website are processed via a secure server to prevent unauthorized access to data during the transfer process between your computer and the server. The presence of a \u201cgreen lock\u201d icon in the status bar at the bottom of your browser (on transaction pages) ensures and confirms the security of the page as well as the data transfer process.<\/p>\n<\/div><\/div>\n\n

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In compliance with Bill 25, Le Monast\u00e8re des Augustines keeps a register of confidentiality incidents.<\/p>\n<\/div><\/div>\n\n

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Accuracy of information<\/h2>\n<\/div><\/div>\n\n
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Le Monast\u00e8re des Augustines takes all necessary measures to ensure that the information on its Website is accurate. However, it is possible that certain mistakes, display errors, inaccuracies, omissions and other types of errors may appear on occasion.<\/p>\n<\/div><\/div>\n\n

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Product photos appearing on the site may differ slightly from actual products due to differences in colour representations generated by computer monitors. Some product and service photos are provided as indications only.<\/p>\n<\/div><\/div>\n\n

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Le Monast\u00e8re des Augustines may not be held responsible for inaccurate or incomplete information found on the site.<\/p>\n<\/div><\/div>\n\n

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Le Monast\u00e8re des Augustines does not guarantee the availability of products and\/or services presented on the Website, whether upon order or after an order has been placed. Le Monast\u00e8re des Augustines may cancel an order at any time or limit the availability of products and services purchased and\/or for sale at its own discretion.<\/p>\n<\/div><\/div>\n\n

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Le Monast\u00e8re des Augustines cannot guarantee that the products and services listed on the Website will be available upon or after ordering.<\/p>\n<\/div><\/div>\n\n

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Pricing listed on the site<\/h2>\n<\/div><\/div>\n\n
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Prices listed on the Website are in Canadian currency; you will therefore be billed in Canadian dollars. If you reside outside Canada, a conversion from your local currency will automatically be carried out by your credit card issuing company.<\/p>\n<\/div><\/div>\n\n

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If applicable, and unless otherwise stated on the Website, please note that transportation and delivery charges, along with sales taxes, will be added to your bill.<\/p>\n<\/div><\/div>\n\n

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Prices on the Website are subject to change without notice.<\/p>\n<\/div><\/div>\n\n

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Payment<\/h2>\n<\/div><\/div>\n\n
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When placing an order, you agree to pay the total amount of your order (price of products, shipping costs and applicable taxes) as indicated on the site at the time of the order. You also agree to honour your contract with your financial institution (credit card issuer).<\/p>\n<\/div><\/div>\n\n

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Cancellation policy for accommodation reservations<\/h2>\n<\/div><\/div>\n\n
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It is possible to cancel free of charge up to 4 p.m. (local time) two days before the scheduled arrival of your stay. For late cancellations or date changes made less than 48 hours before scheduled arrival, you will be charged the amount of one night’s stay plus taxes. In the case of a change of date, the amount deducted may be used as a credit for the stay on the new dates. Please refer to the cancellation policy on your accommodation confirmation for group stays.<\/p>\n<\/div><\/div>\n\n

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Gift certificates and gift cards<\/h2>\n<\/div><\/div>\n\n
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Gift certificates and gift cards are non-refundable and cannot be used to purchase another gift certificate or gift card. Gift certificates or gift cards with a cash value do not have an expiration date.<\/p>\n<\/div><\/div>\n\n

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Gift certificates and gift cards for treatments or packages may require supplemental fees if the prices exceed the value when making the reservation.<\/p>\n<\/div><\/div>\n\n

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Limited liability<\/h2>\n<\/div><\/div>\n\n
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In any case where Le Monast\u00e8re des Augustines is held and proven liable, the sum of money refunded will be equal to the price paid for the services or products that were returned.<\/p>\n<\/div><\/div>\n\n

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Intellectual property and authorised use of the website<\/h2>\n<\/div><\/div>\n\n
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The http:\/\/www.monastere.ca website is intended available for personal use and lawful purposes only.<\/p>\n<\/div><\/div>\n\n

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All content of the http:\/\/www.monastere.ca site (text, logos, buttons, images, photos, icons, videos, audio tapes, software, applications) is the exclusive property of Le Monast\u00e8re des Augustines, its suppliers and other entities that have granted a right to use to Le Monast\u00e8re des Augustines. All content is protected by Canadian and international copyright laws and intellectual property. Any reproduction, in whole or in part, is strictly prohibited without the written consent of Le Monast\u00e8re des Augustines.<\/p>\n<\/div><\/div>\n\n

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External websites<\/h2>\n<\/div><\/div>\n\n
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As a complement to the information included on its site, Le Monast\u00e8re des Augustines may provide links to other Websites. These sites are completely independent and are not associated with Le Monast\u00e8re des Augustines in any way. As such, Le Monast\u00e8re des Augustines may not be held responsible for other sites, their activities or their policies. If you choose to visit these sites and\/or conduct business with the owners of said sites, you do so at your own risk. Le Monast\u00e8re des Augustines may not be held liable for any disputes resulting from the use of external sites.<\/p>\n<\/div><\/div>\n\n

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Changes to existing policies<\/h2>\n<\/div><\/div>\n\n
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Le Monast\u00e8re des Augustines may, at any time and at its own discretion, make changes to these policies without notice. These policies may not be modified by anyone other than Le Monast\u00e8re des Augustines.<\/p>\n<\/div><\/div>\n\n

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Applicable laws and dispute resolution<\/h2>\n<\/div><\/div>\n\n
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These policies are governed by the laws in the Province of Qu\u00e9bec, Canada, and by the applicable federal laws in Canada. Any disputes between the user and Le Monast\u00e8re des Augustines will be submitted before competent Qu\u00e9bec jurisdiction in the district of Qu\u00e9bec, Quebec, Canada. All competencies provided and decisions rendered by the courts in matters relating to dispute resolution are exclusive and final.<\/p>\n<\/div><\/div>\n\n

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Rules of conduct and politeness on social media networks<\/h2>\n<\/div><\/div>\n\n
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Le Monast\u00e8re is exempt from all responsibility for the content and opinions expressed by Internet users on its social media networks. All comments are the sole responsibility of their authors. In this respect, Le Monast\u00e8re has a netiquette policy that defines the rules of conduct and politeness that must be respected by our subscribers and all other users who interact on our social media networks. It also defines moderation rules for comments that are received.<\/p>\n<\/div><\/div>\n\n

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Read our netiquette policy<\/a><\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n
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