1. Confidentiality and privacy policy

Le Monastère des Augustines maintains a very strict policy in terms of privacy protection. Le Monastère des Augustines guarantees that your personal information will never be disclosed to any third party; with the exception of your credit card company (during the transaction authorization process) or in the event where required by law.

Le Monastère des Augustines is committed to ensuring the security of the data it collects and to taking appropriate measures to ensure protection against loss, fraud and unwanted use of said data.

2. Security

All transactions through Website are processed via a secure server to prevent unauthorized access to data during the transfer process between your computer and the server. The presence of a “green lock” icon in the status bar at the bottom of your browser (on transaction pages) ensures and confirms the security of the page as well as the data transfer process.

3. Accuracy of information

Le Monastère des Augustines takes all necessary measures to ensure that the information on its Website is accurate. However, it is possible that certain mistakes, display errors, inaccuracies, omissions and other types of errors may appear on occasion.

Product photos appearing on the site may differ slightly from actual products due to differences in color representations generated by computer monitors. Product photos are provided as indications only.

Le Monastère des Augustines may not be held responsible for inaccurate or incomplete information found on the site.

Le Monastère des Augustines does not guarantee the availability of products and/or services presented on the Website, whether upon order or after an order has been placed. Le Monastère des Augustines may cancel an order at any time or limit the availability of products and services purchased and/or for sale at its own discretion.

Le Monastère des Augustines cannot guarantee that the products and services listed on the Web site will be available upon or after ordering

4. Prices listed on the site

Prices listed on the Web site are in Canadian currency; you will therefore be billed in Canadian dollars. If you reside outside Canada, a conversion from your local currency will automatically be carried out by your credit card issuing company.

If applicable, and unless otherwise stated on the Web site, please note that transportation and delivery charges along with sales taxes will be added to your bill.

Prices on the Web site are subject to change without notice.

Site visitors may rest assured that Le Monastère des Augustines has taken all necessary measures to ensure adherence to the highest Internet security standards in order to prevent unauthorized third-party access to data throughout the online ordering process.

5. Payment

When placing an order, you agree to pay the total amount of your order (price of products, shipping costs and applicable taxes) as indicated on the site at the time of the order. You also agree to honor your contract with your financial institution (credit card issuer).

6. Gift certificates and gift cards

Gift certificates and gift cards are non-refundable and cannot be used to purchase another gift certificate or gift card.

Gift certificates or gift cards with a cash value do not have an expiration date.

Gift certificates and gift cards for treatments or packages may require supplemental fees if the prices exceed the value when making the reservation.

7. Limited liability

In any case where Le Monastère des Augustines is held and proven liable, the sum of money refunded will be equal to the price paid for the services or products that were returned.

8. Intellectual property and authorised use of website

The website is intended available for personal use and for lawful purposes only.

All content of the site (text, logos, buttons, images, photos, icons, videos, audio tapes, software, applications) are the exclusive property of Le Monastère des Augustines, its suppliers and other entities that have granted a right to use to Le Monastère des Augustines. All content is protected by Canadian and international copyright laws and intellectual property. Any reproduction, in whole or in part, is strictly prohibited without the written consent of Le Monastère des Augustines.

9. External websites

As a complement to the information included on its site, Le Monastère des Augustines may provide links to other Websites. These sites are completely independent and are not associated with Le Monastère des Augustines in any way. As such, Le Monastère des Augustines may not be held responsible for other sites, their activities or their policies. If you choose to visit these sites and/or conduct business with the owners of said sites, you do so at your own risk. Le Monastère des Augustines may not be held liable for any disputes resulting from the use of external sites.

10. Changes to existing policies

Le Monastère des Augustines may, at any time and at its own discretion, make changes to these policies without notice. These policies may not be modified by anyone other than Le Monastère des Augustines.

11. Applicable laws and dispute resolution

These policies are governed by the laws in the Province of Québec, Canada, and by the applicable federal laws in Canada. Any disputes between the user and Le Monastère des Augustines will be submitted before competent Quebec jurisdiction, in the district of Quebec, Quebec, Canada. All competencies provided and decisions rendered by the courts in matters relating to dispute resolution are exclusive and final.

© 2014 Monastère des Augustine. All Rights Reserved.